At ProtidinShop.com, customer satisfaction is our top priority. We work hard to ensure that every product you receive is fresh, high-quality, and exactly as described. However, if you are not fully satisfied with your purchase, please review our refund and return policy below.

1. Eligibility for Returns

You may request a return or replacement if:

  • The product is damaged, spoiled, or incorrect at the time of delivery.

  • You notify us within 24 hours of receiving your order with clear photos or video proof of the issue.

Please note:

  • Perishable products like fresh fish cannot be returned once opened or partially used.

  • We do not accept returns for change of mind or preference.

2. Refund Conditions

Refunds are approved only if:

  • The issue is verified by our support team based on your provided evidence.

  • The product was not delivered as promised (wrong item or missing order).

Once approved, refunds are processed within 3–7 business days through your original payment method (Bkash, Nagad, Rocket, or Cash on Delivery refund).

3. Replacement Option

Instead of a refund, you can request a replacement delivery for the same item if stock is available. We’ll arrange a new shipment at no additional delivery cost.

4. Return Process

To initiate a return or refund request:

  1. Contact our customer service team via WhatsApp or phone:

    • 📞 01708911515 (WhatsApp)

    • 📞 01343802829 (WhatsApp)

  2. Provide your order number, a brief explanation, and photo/video evidence.

  3. Our team will review and confirm the next steps within 24 hours.

5. Non-Returnable Items

  • Fresh or frozen fish once opened.

  • Discounted or promotional items.

  • Items damaged due to customer mishandling.

6. Contact Us

If you have any questions about our Refund or Return Policy, please reach out:
📍 Addresses:

  1. Sokhlamore, Vaitkandi

  2. Hajir Mor, Sherpur Sadar

  3. Mymensingh Sadar

💬 Facebook Page: ProtidinShop Official Page